Fieldbit 15.0.1

Fieldbit by Help Lightning emerges as a notable augmented reality multi-source knowledge platform, designed to facilitate communication between field technicians, front-line workers, and equipment operators with subject matter experts and enterprise knowledge bases. The platform aims to enhance the resolution of intricate technical issues on the first attempt, thereby optimizing operational efficiency.

This cloud-based solution is complemented by robust security measures, sophisticated user management, and seamless integration capabilities with back-office systems and industrial IoT (IIoT) infrastructures, showcasing its commitment to reliability and security.

Knowledge Collaboration

Fieldbit's knowledge collaboration features are geared towards expediting resolution times, reducing customer effort, and enhancing overall customer experience through a curated knowledge solution. Targeted at manufacturers and service organizations, this functionality facilitates accurate communication by enabling the sharing of model/class data and serial number/instance knowledge—encompassing images, videos, PDFs, and drawings—from both existing enterprise content and new insights gained through remote visual assistance. This capability fosters faster information exchange regarding installation, servicing, troubleshooting, and parts knowledge among field service engineers, technical support representatives, and end customers.

Guidance Automation

The platform elevates guidance automation and self-help functionalities by streamlining operational procedures for field technicians. Enhanced visual instructions and procedures facilitate improved performance, reduced production costs, minimized customer effort, increased accuracy, and heightened safety standards. Standard operating procedures can be enriched with video content, augmented reality elements, and annotated images authored by users across the enterprise. This ensures compliance throughout each phase of the process. Furthermore, the platform allows for the documentation of newly established procedures for future reference or training purposes. Customers are empowered to execute basic service tasks while retaining immediate access to context-aware remote expert assistance as necessary.

Spatial Computing

In expansive industrial environments housing numerous assets, field service personnel often face challenges in promptly identifying malfunctions that require resolution. By leveraging AR visualization, Fieldbit equips users with real-time IoT data relevant to each asset. This empowers them to swiftly navigate towards the source of any issue, effectively minimizing downtime and mitigating potential safety risks. Upon arrival at a location, service personnel can view warnings, readings, statuses, and critical labels simply by directing a mobile device at the area or utilizing smart glasses for a comprehensive 360-degree interactive experience.